Privacy Policy

iGuides Canada ("we", "us", "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, company name when you fill out a contact form.
• Account Information: Email and password hash when you create a client or member account.
• Communication Preferences: Your opt-in consent, consent date, and IP address when you subscribe to our newsletter or lead magnet.
• Usage Data: Page views, device type, and browser information for analytics purposes.
• Cookie Data: Your cookie consent preferences as required by law.

2. CASL Compliance

All commercial electronic messages (CEM) sent by iGuides Canada comply with Canada's Anti-Spam Legislation (CASL). Specifically:

• We only send emails to individuals who have provided express or implied consent.
• Every commercial email includes our identification, mailing address, and a clear unsubscribe mechanism.
• Unsubscribe requests are processed within 10 business days (usually immediately).
• Consent records are logged with the date, time, IP address, and the consent text presented.

3. How We Use Your Information

• To respond to your inquiries and project requests.
• To manage your client portal account and project files.
• To send newsletters and updates you have consented to receive.
• To deliver lead magnets and drip campaign sequences you opted into.
• To analyze site usage and improve our services (using anonymized data where possible).

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Email service providers (SMTP) to deliver your emails.
• Hosting providers for infrastructure purposes.
• Legal authorities if required by law.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Newsletter subscribers who unsubscribe are marked as unsubscribed and removed from active communications, but logs are retained for CASL compliance purposes.

6. Cookies

Our website uses cookies for:

• Necessary: Session management, CSRF protection, login state.
• Analytics: Page view counts and device type (opt-in).
• Marketing: Tracking pixels and conversion monitoring (opt-in).
• Preferences: Accessibility settings, UI preferences (opt-in).

You can manage your cookie preferences at any time via the cookie settings button on our website.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data (subject to legal obligations).

To exercise these rights, contact us at hello@iguides.ca.

8. Security

We implement industry-standard security measures including AES-256 encryption for sensitive credentials, bcrypt password hashing, CSRF protection on all forms, and prepared SQL statements to prevent injection attacks.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at https://2026.iguides.ca/privacy-policy. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests:

iGuides Canada
Email: hello@iguides.ca
Canada 🍁